Frequently Asked Questions
Everything you need to know about our handcrafted collections.
How long does shipping take for artisanal pieces?
Since many of our items are made to order, please allow 3-5 business days for processing. Standard shipping typically takes an additional 5-7 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that custom-made or personalized pieces are final sale.
How should I care for my handmade garments?
To preserve the quality of our natural fibers, we recommend hand washing in cold water with mild detergent or using a delicate machine cycle. Always air dry away from direct sunlight.
Do you ship internationally?
Yes, Artisanal ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific destination.
Are the materials used sustainably sourced?
Sustainability is at our core. We partner exclusively with ethical suppliers who provide organic cotton, recycled linens, and non-toxic dyes to minimize our environmental footprint.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our studio, you will receive an email notification containing a tracking number and a link to monitor your package's progress.